Thank you for choosing Meals on Wheels of Takoma Park/Silver Spring!
We’re honored to serve you. Here are important reminders and policies for our current clients.
Click here for our complete meal service and billing policies (PDF).
Payment for Meals
We accept payment by:
- check (printed or electronic)
- debit card
- credit card
- cash
Recurring Payments. Please call our office at (301) 434-1922 if you’d like to set up recurring monthly payments linked to your bank account or debit or credit card.
Please make checks out to: Meals on Wheels of Takoma Park.
Clients who receive a printed invoice and pay by check or cash are kindly asked to return payment with the envelope provided with the invoice. Payment envelopes may be handed to a delivery volunteer for the trip back to our office or stamped and sent by USPS mail.
Pay online by debit or credit card, please click the Pay for Meals button below.
Service and Delivery Policies
Meal Deliveries. The client or a designated contact, such as a family member, caregiver, neighbor, or building manager, must receive each delivery. We cannot leave meals unattended.
Clients are assigned a delivery window based on the route serving their address. We currently have two mid-day delivery windows:
- 11 AM to 12:30 PM for routes based at our Wheaton site (Temple Emanuel); and
- 12 PM to 2 PM for routes based at our Takoma Park site (Zion Lutheran Church).
Late Deliveries: Our kitchen and delivery volunteers do their very best to arrive at clients’ homes within their delivery window. Traffic conditions and other circumstances may cause occasional delays.
If your meal delivery has not arrived 15 minutes after the end of your delivery window, please call us at (301) 434-1922.
Canceling a Scheduled Delivery. Please give us at least 48 hours’ notice if you do not want to receive a scheduled delivery. Requests with less notice will be accommodated when possible.
Pausing Service. If you will not need meal service for an indefinite or extended period (3 or more scheduled delivery days), please request that we pause your service. We will also pause billing for future periods until your service resumes. A service pause applies to future deliveries and billing and does not result in a credit or refund for payments already processed.
If you have paused service indefinitely, please contact us promptly when you know the date you’d like resume service. Restarting your deliveries can take up to three (3) service days once you’ve notified us.
Canceling Service. You may cancel service at any time by contacting us at (301) 434-1922. Cancelations must be requested three (3) or more business days BEFORE your next billing date. Service will continue through the end of the month or two-week period you have already paid for, unless declined by the client. Payments are not prorated or refunded for unused delivery days.
Closures for Weather or Unexpected Reasons. In the case of severe weather or another unexpected situation, meal deliveries may be delayed or canceled. We will communicate any decision to close or delay operations by 7:00 AM through a banner on our website and an update to our outgoing phone greeting.
With occasional exceptions, we are closed and won’t deliver meals when weather causes Montgomery County Public Schools to close all school buildings for the day (Code Orange or Red). During lengthy school closures, we may reopen sooner than schools to ensure that our clients have enough food.
We are open and will deliver meals when Montgomery County Public Schools has a delayed opening or early dismissal (Code Yellow or Blue).
Holiday Closures. We do not deliver meals on holidays observed by Meals on Wheels. View our holiday calendar with dates for the current year. We also send clients written reminders in advance of each holiday closure.
Your Pantry at Home. We provide clients with shelf-stable meals in their welcome kits and on other occasions and encourage them to keep food on hand for use during holidays and unscheduled closures. If you need additional emergency food for your pantry, please let us know.