Meals on Wheels Takoma Park/Silver Spring

Clients

Thank you for using Meals on Wheels of Takoma Park/Silver Spring!

The information on this page is for current clients and their families and caregivers. If you are not already a client, please visit our Services page to learn about our program and steps to enroll.

We’re honored to serve you. Here are important reminders and policies for our current clients.

Payment for Meals

We bill monthly and accept payment by check, cash, or online with a credit card. Please make checks out to: Meals on Wheels of Takoma Park

Clients who receive a printed invoice and pay by check or cash are kindly asked to return payment with the envelope provided with the invoice. Payment envelopes may be handed to a delivery volunteer for the trip back to our office or stamped and sent by USPS mail.

To pay online by credit card, please click the PayPal button below and follow the instructions on PayPal’s website. (Note: Your payment will be applied to your meal services invoice even though PayPal’s website refers to the transaction as a donation.)

Delivery Days. We deliver two meals (one hot and one cold) Monday through Friday between noon and 2:00pm. Health department regulations require us to leave meals with you or another person, or you can make arrangements to drop off meals with a neighbor when you’re not home.

  • Cancellations: If you will be away for one or more days, let us know as far in advance as possible by calling us at 301-434-1922. We love getting notice two weeks’ out or more! All cancellations should be received by 5:00pm on the day prior to service. In an emergency, we will accept cancellations made before 8:00am on the day of service. We cannot make changes after 8:00am.
  • Holidays: We are closed on 12 weekdays each year in honor of holidays. View our holiday calendar with dates for the current year.
  • Weather-related closures: We will communicate any decision to close or delay operations by 7:00 AM through a banner on our website and an update to our outgoing phone greeting.
    • With occasional exceptions, we are closed and won’t deliver meals when weather causes Montgomery County Public Schools to close all school buildings for the day (Code Orange or Red). During lengthy school closures, we may reopen sooner than schools to ensure that our clients have enough food.
    • We are open and will deliver meals when Montgomery County Public Schools has a delayed opening or early dismissal (Code Yellow or Blue).
  • Late deliveries: Although we do our very best to get meals out promptly, there is sometimes a delay. Know that we are working hard to get your meal to you. If your meal has not arrived by 2:15pm, then give us a call at 301-434-1922.

Your Pantry at Home. Because we do not deliver on weekends, holidays or snow days, please keep some food in your own pantry so that you are not hungry on days that we are closed, including snacks if we are running late. We deliver several shelf-stable meals each year to use on snow days or have on hand for emergencies. If you need additional food for your pantry, please let us know.

Fans and Heaters. Thanks to the generosity of the monthly donors in our “Fan Club,” we are able to purchase fans or heaters for your home to help you stay comfortable. If a fan or heater would help you be more comfortable, please let us know.